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Daniel Kovacevic's avatar

I've been considering "Why 80% is Good Enough" for some time, recognizing that I am one of those "janitors" the article discusses. I see this issue as similar to the way Einstein viewed Quantum Mechanics and struggled / discussed it with Bohr. Sometimes there is truth on seemingly opposite sides of an issue which, if we try to apply simultaneously, results in canceling each other out. Granted, I have a strong bias in that I've gone through a significant portion of my life with the mindset of a janitor, and so I have "incentive" to argue this position; take from it what you will. If it is any consolation, know that I deeply respect and recognize the truth of what was discussed in the article- let's call it the entrepreneur's mindset.

So, straight to the meat: janitors (or janitor like action) become highly desirable when there is a leak whose existence threatens the capacity to simply move on and build anew. Sure, it might be more fun, and even make more financial sense (more on this later) to simply build another house rather than repair a gushing leak in the one a person currently resides. But if one resides in a valley, and everyone's home is now leaking water, and there is 6" of standing water in the streets, such that building a new house now will involve stilts, it might be time to put on the janitor hat and start fixing leaks rather than continue trying to build one's way out of the problem. (I suppose that, alternatively, one could simply move out of the valley). Even here, the 80% principle applies; suppose the vast majority of these housing leaks are identical, and our janitor finds a crude way to reduce one such instance of a leak by 80% with commonly available household supplies. It would make a lot of sense to then share that fix with the neighbors immediately, rather than take another several hours getting that individual leak 99% fixed. The janitor mindset is useful sometimes, and exercising creativity in order to repair things for other people can be highly fulfilling.

There exist situations in which it makes a lot more sense to tackle and eliminate the negatives than it does to ignore them, focus on the positives, and build / create. Or, perhaps the truth is that both approaches to life are desirable simultaneously, and where they are not balanced, there is loss at hand.

Consider a neglected garden, full of weeds. One might start trying to grow things there again- but without first removing the weeds, it likely will be a futile endeavor, or else require so much more work than simply pulling the weeds in the first place.

Engineering / designing / creating things is highly enjoyable work, but eventually the rubber must meet the road, and experience has shown me that the best work often involves an ongoing relationship / discussion between the operator(s) of the created work, and the designer(s).

What would it say about a company that produced a product but then refused to stand behind the product if it failed prematurely (thus suggesting the need for janitor type work)? Would people want to do business with that company if other choices were available that did provide that service? Mightn't such a company be considered flaky?

Sometimes coming along and cleaning up some other guy's mess is incredibly valuable and fulfilling. It is often the case that genuinely fixing some problems does require those with the interest in the repair to allow some flexibility in their expectations for the repair, because sometimes repairs require creativity / ingenuity.

The Bill Gates of the world may indeed blow right past. When growth takes place that explosively, it might prompt one to wonder whether it will last. Miracle Grow makes for a spectacular garden, for a time.

What is the difference between the pursuit of excellence, and the pursuit of perfection?

It might be said that government exists primarily as a janitor function of society; that were mankind angels, government would not be necessary (nor desirable). The same could be said of self defense. Yet, without these janitor type functions, it is impossible for the lives of men to flourish (for now).

Lastly: pretend that the afore mentioned valley full of water is the economy. The water is debt and prodigious spending. In this type of environment, it might make sense to ignore water leaks, and focus primarily on building new. The trouble is that eventually, the music will stop. What should be done? How should one direct one's energies? To janitor-esque water leak repair, with the hope that enough repairs will stop the flood? The way of the entrepreneur, building houses for one's self on stilts, recognizing the futility of stopping the flood? Perhaps it is a bit of both.

Thank you for writing the 80% is Good Enough article. It is thought provoking and challenging.

Daniel

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